Last Updated: September 2026
At MindTrex, we want you to feel confident when purchasing our products. If you are not satisfied with your purchase, please review the return and refund terms below.
Money-Back Guarantee
If your purchase is covered by a money-back guarantee, you may request a refund within the applicable guarantee period stated on the product’s official order page or purchase confirmation.
Because guarantee periods and refund conditions may vary by product, please refer to the terms provided at the time of purchase.
How to Request a Refund
To request a refund, please contact our customer support team before the applicable refund period expires.
Email: contact@MindTrex.com
Phone: +1 (323) 237-8559
Please include the following information with your request:
- Your full name;
- The email address used for your purchase;
- Your order number;
- The date of purchase; and
- A brief description of your reason for requesting a refund, if applicable.
Our support team will review your request and provide instructions regarding the next steps.
Returns
If a physical product must be returned, we will provide return instructions after reviewing your request.
Please do not send products to an address unless our customer support team has specifically instructed you to do so.
Depending on the applicable product guarantee or return terms, you may be responsible for return shipping costs unless the item was received damaged, defective, incorrect, or the return is otherwise covered by the applicable terms.
Refund Processing
Once an approved refund has been processed, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, credit-card company, payment provider, or other financial institution.
MindTrex does not control the processing time of third-party financial institutions.
Non-Refundable Items and Circumstances
Certain purchases may be subject to specific refund restrictions or conditions. These terms will be disclosed on the applicable product order page, purchase confirmation, or other applicable purchasing documentation.
Where product-specific refund terms apply, those terms will govern the applicable purchase.
Damaged, Incorrect, or Missing Orders
If your order arrives damaged, incorrect, incomplete, or appears to be missing items, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs or other information that may help us investigate the issue.
We will review the situation and work with you to determine the appropriate resolution.
Changes to This Policy
We may update or modify this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
The policy applicable to your purchase will generally be the policy and product-specific terms presented at the time of your order.
Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
Email: contact@MindTrex.com
Phone: +1 (323) 237-8559