Last Updated: September 2026
Thank you for choosing MindTrex. This Shipping Policy explains how orders for MindTrex products and related products are processed and shipped.
Order Processing
Once you complete the order form and your payment has been successfully confirmed, your order will be submitted for processing.
Orders are generally processed as soon as reasonably possible. Processing and shipping times may vary depending on the product purchased, destination, carrier, weekends, holidays, and other circumstances beyond our control.
Shipping Confirmation and Tracking
After your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
We aim to provide your tracking number and tracking link within 60 hours after your payment has been confirmed, where tracking information is available.
You can use the tracking link provided in your shipping confirmation email to check the progress of your shipment.
Please allow some time for the tracking information to become active after your package has been handed over to the shipping carrier.
Delivery
Orders will be shipped to the delivery address provided during checkout.
Estimated delivery times may vary depending on your location, shipping method, carrier, weather conditions, holidays, customs procedures, and other circumstances. Delivery dates provided at checkout or by the carrier are estimates and are not guaranteed.
Once an order has been handed over to the shipping carrier, delivery is primarily handled by the carrier. We are not responsible for delays caused by circumstances outside our reasonable control.
Please make sure that your shipping address and contact information are accurate and complete when placing your order.
Product Quality
We strive to ensure that orders are fulfilled with the products described at the time of purchase and that products are handled through the applicable fulfillment and shipping process.
If you receive an incorrect, damaged, or otherwise problematic item, please contact us as soon as possible so that we can review the issue and provide appropriate assistance.
Questions About Your Order
If you have questions about your order, shipping status, tracking information, or delivery, please contact us:
Email: contact@MindTrex.com
Phone: +1 (323) 237-8559
When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.